TYPE:ServiceMODEL:TiguanYEAR:2023
Average Score (338 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
It was easy to schedule the service appointment. I was happy that a loaner was provided by dealership.
TYPE:ServiceMODEL:JettaYEAR:2024
All is great
TYPE:SalesMODEL:TaosYEAR:2025
All of the staff at Garnet were very nice and very helpful. I worked with Dan Hash and Steve Mills and would recommend them to anyone. I was looking for a specific color for my Taos and they went above and beyond to find it for me.
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021
Great service, and great staff!
TYPE:ServiceMODEL:AtlasYEAR:2024
Overall, friendly and a great experience.
TYPE:SalesMODEL:TiguanYEAR:2025
Jordan is the consummate salesperson. I have been working with him since January on a new vehicle and changed my mind twice about cars. When Kieran (sp?) and he told me about the 2025 Tiguan, I requested one. I should also say that the main reason I am loyal to Garnet (this is my 4th purchase and the 5th car I had serviced) is because of your service department — Jen in particular but all are great! I had a bad experience with a dealer in DE and decided to try Garnet and I was literally sold. This is just proof that service sells cars!
TYPE:ServiceMODEL:TaosYEAR:2024
First of all I could not believe they said I needed a wheel alignment. $250!!! Yikes!!! and I only had under 6000 miles on the car. I was told that I could wait until I had 10,000 miles and still receive 2 free oil changes but the service person Brandon said no bring it in and I should have gotten a car wash and when i told Patrick he took it through but it was not dried and not clean. Very disappointing Also have a dent on my wheel that should have been repaired because I pay extra for that service. They said the guy who does that doen't come in until Thursday. We live in Hockessin, Delaware and I did mention that before we came in --Also we waited over 1and 3/4 hours for just an oil change when we were told 1 hour.
TYPE:ServiceMODEL:Golf RYEAR:2019