Average Score (336 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

336 Ratings

4.8 Average

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  • Kevin S.08-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Overall Customer Service and communication with the Customer is second to none!! Your team is the Best of the Best!!!!

  • Larai B.08-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    It was my first time visiting this location and it was fine in my opinion. I would say have more private conversations when coming out letting customers know about their vehicle.

  • Shaun S.08-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Well, they said nothing was wrong with my car after running the diagnostic that cost me $100 and today my check engine light just came on after only driving the car for the last 2 days. So, I am not happy.

  • Shawn G.08-20-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Michael P.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    There was a 39:00 rebate offer for spending 375:00: I spent 382:00 for repairs but was not offered the rebate. Left a voice mail with my service tech. To call me about this rebate or lack of rebate, call never returned.

  • Andrew C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    My wife and I are always treated with excellent and fast service every time we go there

  • Eugenia M.08-17-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    Garnet valley vw is great ! They always treat me with respect and explain everything thoroughly and offer help!

  • Jamie S.08-16-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    I leased a 2025 Tiguan. Drove it less than 24 hours. Got multiple fault warnings. Returned it immediately for service. It’s been a week and there’s no clue what’s wrong with it.

  • Athas T.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    The service staff was courteous , the service was completed as promised and the whole experience was satisfying.

  • Daniel B.08-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2023