Average Score (338 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

338 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • George G.11-21-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    good service good people good cars

  • Matthew G.11-21-2024

    TYPE:ServiceMODEL:Jetta GLIYEAR:2023

  • Rob W.11-18-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Jen was extremely helpful and in constant communication - turned out our 2021 Atlas was not in need of an oil change and the tire pressure was adjusted free of charge.

  • Nikki T.11-18-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The service team was superb. All concerns were addressed.

  • Bonnie D.11-17-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Upon entering the building, the staff was very friendly and communicative, giving me a reasonable timeline of when vehicle would be finished. Video is always informative to see the status of your vehicle. Cost was at a good price point, I didn't feel "overcharged" for the work they did. Atmosphere is always pleasant while you wait for your vehicle. It was a good experience.

  • Melissa H.11-16-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Joan B.11-14-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

    Friendly customer service. Wait time was good.

  • Matthew B.11-14-2024

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Andrew B.11-11-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Fred K.11-10-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022