Average Score (335 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

335 Ratings

4.8 Average

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  • Matthew B.03-08-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

  • Matthew P.03-07-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Staff was very friendly and able to explain the problems with my car in a way I could understand.

  • Terneice B.03-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Vincent A.03-01-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

  • Raymond T.03-01-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    While expensive (but what isn't these days?), the team at Garnet always takes very good care of us and our vehicles.

  • Cynthia H.02-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Thomas M.02-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Garnet was the only dealer in the area that had availability to repair my car. Friendly staff and comfortable waiting area.

  • James H.02-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • John C.02-26-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Jeremy C.02-26-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    No company can be perfect, so my measure of Quality is what a company does in response to an error… The Service Dept at Garnet exceeded all expectations and has genuinely earned a Top Quality rating from me.