Average Score (336 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

336 Ratings

4.8 Average

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  • Chrissy L.05-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Garnet VW has an excellent service department.

  • Victoria W.05-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    My Taos had low pressure in the right rear tire. Jen in the service center was awesome & took care of driving my car to the service center to get looked at by the technicians. Jen kept me updated on the status of my car. It ended up that I had a nail in my right wheel tire as well as my left rear tire. The technician plugged both tires. Jen was great….she helped calm me down.

  • George C.05-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    We are always treated like a valued customer.

  • Peter I.05-23-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Maria T.05-22-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Exceptional customer service

  • James J.05-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Tara M.05-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Joan G.05-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    The service was quick, easy and complete.

  • Donna A.05-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Most positive experience I’ve ever had at a car dealership. Ever. Friendly staff, quick service, fast to get an appointment, a video of my car up on the rack Annnd an escort to my vehicle. Impressive!! Also zero pressure trying to up sell extra services so I appreciated that.

  • William B.05-19-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023