The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Douglas G.06-04-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Jordan is the consummate salesperson. I have been working with him since January on a new vehicle and changed my mind twice about cars. When Kieran (sp?) and he told me about the 2025 Tiguan, I requested one.
I should also say that the main reason I am loyal to Garnet (this is my 4th purchase and the 5th car I had serviced) is because of your service department — Jen in particular but all are great! I had a bad experience with a dealer in DE and decided to try Garnet and I was literally sold. This is just proof that service sells cars!
Joyce B.06-04-2025
TYPE:ServiceMODEL:TaosYEAR:2024
First of all I could not believe they said I needed a wheel alignment. $250!!! Yikes!!! and I only had under 6000 miles on the car. I was told that I could wait until I had 10,000 miles and still receive 2 free oil changes but the service person Brandon said no bring it in and I should have gotten a car wash and when i told Patrick he took it through but it was not dried and not clean. Very disappointing Also have a dent on my wheel that should have been repaired because I pay extra for that service. They said the guy who does that doen't come in until Thursday. We live in Hockessin, Delaware and I did mention that before we came in --Also we waited over 1and 3/4 hours for just an oil change when we were told 1 hour.
Robert B.06-04-2025
TYPE:ServiceMODEL:Golf RYEAR:2019
Erik B.06-03-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Keith M.06-02-2025
TYPE:ServiceMODEL:TiguanYEAR:2024
Jurgen and Patrick were courteous, attentive, and friendly. The technician, Alex, sent an incredibly helpful video describing what he did to my car. It was clear and concise. I didn't feel like my car was just taken around the block and the keys were given back. I left feeling more like a guest than a customer. I will definitely be returning for further maintenance appointments.
Nicole F.06-02-2025
TYPE:ServiceMODEL:AtlasYEAR:2018
I was not pleased with the loaner. I was provided it was dirty and it was not big enough. I expected at least a vehicle the size of my vehicle as I have a large family and as a single mother, I’m the only person who drives them around, so I was not pleased with that experience at all.
George C.05-31-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Aziz S.05-31-2025
TYPE:ServiceMODEL:TaosYEAR:2022
Friendly environment and excellent service from the staff
Appointment was quick and easy
